Validating a model of patient satisfaction with emergency care

Further, we decided against the use of different versions for various age groups to ensure that the questionnaire can be widely used for parents of children of all ages in every day pediatric outpatient care [].

A preliminary qualitative study was conducted to assess the comprehensibility and relevance of questions of the adult version of the ZAP.

This was done by conducting guided interviews with parents whose children were currently seen in pediatric and adolescent primary care practices as well as with older children and adolescents.

We decided to test the instrument in 20 practices in Northern Germany.Therefore, it seems necessary to obtain the assessment of satisfaction and involvement with pediatric care reported by the parents.The parent survey was designed to assess aspects of both the child-physician and the parent-physician relationship. (2010) found a large degree of corresponding assessments between adolescent patients and their parents regarding patient satisfaction.Patient surveys constitute a valuable source of information in patient-focused health care.The objective of this study was to develop and validate a standardized, patient centered, quantitative instrument to assess parent satisfaction in ambulatory pediatric care to be used in quality management and benchmarking activities, the Child-ZAP.

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In collaboration with the German Association of Pediatric and Adolescent Physicians (Berufsverband der Kinder- und Jugendärzte e.

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